Privacy Policy
Last updated: March 2026
Who We Are
Woofa is a South African company selling handcrafted pet products online at woofa.org. You can contact us at info@woofa.org with any questions about this policy.
What Information We Collect
We only collect information that is necessary to process and deliver your order. This includes your name, email address, delivery address, and phone number. We do not collect any information beyond what is needed to fulfil your purchase.
How We Use Your Information
We use your information solely to process your order, arrange delivery, and contact you if there is a query relating to your purchase.
We do not use your information for marketing without your consent, and we do not sell or share your personal information with any third party for their own purposes.
Payment Information
Payments on woofa.org are processed by Yoco. We do not store, handle, or have access to your card or banking details at any point. Please refer to Yoco's privacy policy for information on how they process your payment data.
Our Website Platform
Our website is built and hosted on Wix. Wix may collect certain technical data as part of operating the platform, including cookies necessary for the site to function. Please refer to Wix's privacy policy for more detail on platform-level data collection.
Cookies
Our site uses cookies to enable core functionality such as your shopping cart and checkout. We do not use cookies for advertising or behavioural tracking.
Your Rights Under POPIA
As a South African company, we comply with the Protection of Personal Information Act (POPIA). You have the right to access the personal information we hold about you, request a correction if it is inaccurate, and request that we delete it, subject to any legal obligations we may have to retain records. To exercise any of these rights, contact us at info@woofa.org.
Data Retention
We retain your order information for as long as is required for legal and accounting purposes. Once this period has passed, your data is deleted.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact
For any privacy-related queries, email us at info@woofa.org. We aim to respond within 5 business days.